Terms and Conditions
Terms & conditions and legal issues concerning our hardware keylogger products and other site content. In no event shall SpyProducts.ca or KeyCobra™ be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use.
SpyProducts.ca and KeyCobra™ does not take responsibility for any damage, harm or legal actions caused by misuse of it’s products, including this web site and all information and software herein contained. It is the user’s responsibility to obey all effective laws in his/her country, which may prohibit usage of KeyCobra™ products. Please check with a legal representative for requirements in your country.
SpyProducts.ca and KeyCobra™ was created as a professional solution for stealth computer monitoring and surveillance. SpyProducts.ca hardware keyloggers and KeyCobra™ was not designed to be used for malicious purposes, our products are intended for responsible adults, not anyone under the age of 18. Using these devices against any of the above terms is against the law, and you will be held accountable for any illegal actions taken during the use of our hardware keyloggers.
This Web site and the related KeyCobra™ hardware keylogger devices and services are the protected trade marks and intellectual property of Infobureau Co.
DISTRIBUTION: Our products may NOT be sold or distributed in any way without prior written consent from SpyProducts.ca and KeyCobra™.
We stand behind all of our products! Every SpyProducts.ca products and KeyCobra purchase comes with a 30 Day money back guarantee.
If for any reason you are not happy with any SpyProducts.ca product including the KeyCobra, you can simply return the item to us. 30 Day money back guarantee will only be granted if the following steps are taken.
1. You must contact SpyProducts.ca or KeyCobra and inform us within 30 days of purchase date (not delivery date).
2. Customer must pay to have the item shipped back.
3. Item must be in working order – no refunds will be given for damaged items.
4. A 25% restocking fee will apply.
5. Shipping paid is not refundable.
Please note, if you order the wrong type of keylogger (USB or PS/2) you may exchange it for the other type, but if the replacement is more expensive, you will need to pay any difference in price (customer must ship product back). This is not considered a system incompatibility issue and is not grounds for a refund. (SpyProducts.ca or KeyCobra will not reimburse shipping costs)
Unfortunately, some people are not as scrupulous as you and I. Because of the nature of the product, some people are tempted to use their keylogger to gather the information that they are seeking such as a password and then return it for a refund. Kind of like wearing a dress to the party and then returning it!
For that reason, we do NOT provide a “Return for Any and Every Reason” policy. Except in the rare instance of system incompatibility, keyloggers may only be returned for exchange or store credit. No returns without first receiving return authorization.
Please contact us before ordering if you aren’t sure about compatibility! We’ll gladly answer all of your questions. We are absolutely committed to providing you with the best possible service.
If a refund is issued, it will be for the product cost. Shipping is non-refundable because packaging and shipping our product is not free.
Free shipping is available for orders which total over $50. A $10 expedited shipping option and a $20 Xpresspost shipping is also available. Actual shipping method will be based around shipping fees paid. For example, on orders in which the $20 Xpresspost shipping option was selected, we will ship the item where the shipping costs are no more than $20. In some cases your item may be shipped tracked Packet or Canada Post Expedited.
The user should follow all guidelines contained in the appropriate product User Guide, otherwise no liability will be assumed. All SpyProducts.ca and KeyCobra™ products come with one year warranty against manufacturer defects. Defect products must be shipped by the customer. All warranty repairs and delivery to the customer will be paid by KeyCobra™. Please contact us first as most product issues turn out to be correctable. If a SpyProducts.ca or KeyCobra™ product does fail, the customer is responsible for the cost of shipping it back to us and we will pay for shipping the replacement product.
All SpyProducts.ca and KeyCobra™ products, including this web site and all information and software herein contained, are subject to copyright law. Reproducing, copying, reverse engineering, and distributing these products, if not otherwise stated, is allowed only by written permission.
SpyProducts.ca and/or KeyCobra™ reserves the right to make changes to this web site and the terms & conditions at any time without notice.
By using this web site, you are indicating your agreement to be bound by the terms & conditions of this agreement. If you do not agree, you should immediately discontinue your use of this service.